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Contact the Guides' Bureau
With more than 20 years experience, the Guided Tour Department welcomes upwards of 120,000 visitors every year.
Its team, with its experience and know-how, is at your disposal, to help you build your personalised programme around your preferred theme.
Its 30 qualified guides/lecturers then take over to help groups discover the richness of Lyon in the best way possible and according to your needs.
7 languages available
Visitors to Lyon are offered 7 languages to order:
French, English, German, Italian, Spanish, Portuguese and Danish.
But some tours are only available in French.
Commitments of the Bureau des Guides
Listening: The Bureau des guides (Tour Guides Office) is here to listen to you and analyse your request in order to offer you the best advice while preparing your visit and helping to make it happen.
Responsiveness: you will receive a rapid response that fulfils your expectations thanks to its competent team.
Flexibility: you will be in direct contact with a sales consultant who will provide you with assistance and support, throughout your entire visit (before, during and after).
Quality: the Bureau des Guides undertakes to work only with qualified tour guides, who can guarantee quality content and a professional service.
Satisfaction: the Bureau des Guides undertakes to maintain its customer satisfaction level above 95%.
Continuous improvement: the Bureau des Guides is always striving to improve its services, while remaining attentive to your needs.
Visits, conferences and reception services
The Tour Guide Bureau also offers its services for visits lasting different times (from 2h to a full day) with the possibility of combining different themes or places…
Discover the programme
Guided transfers on foot, by bus or by boat
VIP accompaniment ,
Night-and-day airport, railway station, restaurant and hotel assistance.
Assistance in organizing incentive or team-building activities related to city heritage with presence on-site.
Conferences at the place of your choice, on 2 themes: UNESCO Lyon and mural paintings.
Additional information…
Visits on foot are programmed for 30 people at the most, except in special cases (museums, monuments… Please, see the description of the visit).
For larger groups, several guides may be reserved.
Visits which include entering certain sites (museums, workshops, monuments…) are subject to authorization by the establishments concerned.
Any extra entrance fees required for certain visits are to be paid directly on arrival.
Guided bus tours are limited to 50 people at the most (in the group’s bus).
Tour Guide Bureau - Information and Booking Only Lyon Tourism and Conventions Place Bellecour - BP 2254 69214 Lyon Cedex 02 Tel. +33(0)4 72 77 72 33 from Monday to Friday: 9:00 am to 12:00 am [email protected]
Our Lyon City Experts are waiting for you at the ONLYLYON pavilion on Place Bellecour, you'll find a team available 7 days a week from 9 am to 6 pm to make your stay in Lyon unforgettable!
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